Refunds & Returns
We want every parent to shop with confidence. If something isn't right with your order, we're here to help.
Secure Shopping
Easy Returns
Fast Support
Return Eligibility
Customers may return items within 7 days after delivery if:
- Wrong item delivered
- Wrong size sent
- Product arrived damaged
- Manufacturing defect
- Product differs from description
Items that cannot be returned
- Used clothing
- Washed clothing
- Undergarments
- Socks once opened
- Personalized items
- Clearance items marked "Final Sale"
- Products without tags
- Products without original packaging
Exchange Policy
You may request a different size, different colour, or the same product as a replacement. Exchanges depend on stock availability. If we can't fulfil the exchange, we'll offer store credit or a refund.
Refund Policy
- • Refunds are approved only after inspection.
- • Refunds are processed to the original payment method.
- • Estimated processing: 5–10 business days.
- • Shipping charges are refundable only when Samira shipped the wrong or defective item.
Return Process Timeline
- 1
Customer submits return request
- 2
Samira reviews request
- 3
Customer receives approval email
- 4
Customer sends item
- 5
Inspection
- 6
Refund or exchange completed
Need help?
Reach our customer care team — we typically respond within one business day.